tag:blogger.com,1999:blog-6843453.post4997542933170285308..comments2023-06-13T09:59:25.356-04:00Comments on The Uncommon Commons: Library Help, IT HelpStacey Greenwellhttp://www.blogger.com/profile/13467464122531644180noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-6843453.post-21263053649422714662009-07-14T15:27:00.958-04:002009-07-14T15:27:00.958-04:00I agree that it is highly situational. If splitti...I agree that it is highly situational. If splitting these services works better for your clientele, great! <br /><br />It really does bother me to see supposedly "shared" desks that have lots of signs pointing you one way or another.<br /><br />As a patron, it's so much simpler if I can just walk up and get what I need. I don't want to spend time trying to decide which person I need to ask. (This reminds me of my new bank--inevitably I go to the wrong desk for something simple like changing my phone number and end up waiting in two different lines. Sigh.)<br /><br />As a librarian, when I see lots of signs, queueing ropes, etc. I have to wonder what kind of working relationship those at the "shared" desk must have. I hope it isn't a "my clients, your clients" kind of thing.Stacey Greenwellhttps://www.blogger.com/profile/13467464122531644180noreply@blogger.comtag:blogger.com,1999:blog-6843453.post-12200446800873251402009-07-06T12:43:39.538-04:002009-07-06T12:43:39.538-04:00Funny you should bring this up; we just separated ...Funny you should bring this up; we just separated reference from IT help after having them at the same service point for several years. Not because handing off wasn't working, but because the vast majority of the questions we were getting had to do with the computers. When people had reference questions they often took them to the circulation desk instead. So we've moved over there. The way I see it, if our library's patrons have this idea that library stuff is over here, IT stuff is over there, why not go with that? (We don't have service-specific signs, either.)<br /><br />The more I read about and think over this kind of question, the more I think it's highly situational; it really depends on the space you're working in, and it's going to be different for different library settings.datamusehttps://www.blogger.com/profile/12136503732608243276noreply@blogger.com