Wednesday, November 19, 2008

Millennials Relying Less on Traditional IT Support

ReadWriteWeb reports on a study of millennials and their technology support preferences. The study finds that millennials are increasingly supporting their own technology needs at work, in fact often going around the IT department. More than one third of those surveyed indicated that they were dissatisfied with workplace technology offerings. This is particularly true of millennial employees using social software applications, and over 25% of those surveyed use these technolgies without support and even against company policy. And as far as IT policy:
A staggering 60% of the employees surveyed by Accenture argue that they are unaware of their companies' IT policies or that they are simply not interested in following them.
We're already seeing this on our campuses as students turn to Gmail over campus systems (or even avoid email altogether in favor of texting or Facebooking). What we support and how we support it will have to change in order to better meet student desires.

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