Tuesday, January 06, 2009
I've enjoyed reading about the neat things Brian has been doing with ARL statistics and LibQUAL+ data. Recently he took the LibQUAL+ data and correlated student perceptions of customer service between "knowledgeable" and "caring/courteous." Basically, does being friendly in your patron interactions make you appear more knowledgeable to a student than if you are old grump? Yes, this does appear to be the case. So maybe we should add to our resolutions this year: genuinely care about student needs, spend the time to understand what it is they need, be more considerate of students in general (but hopefully we were doing these things already).
Posted by Stacey Greenwell at 1:08 PM